Do you want to join a RLO team with a diverse range of responsibilities and a shared goal to deliver service excellence for our customers?
Fairhive is a non-profit affordable housing provider with ambition. We already provide affordable housing to more than 20,000 people in our community and are striving to do more.
Our RLO is essential to the smooth running of our business. Whether liaising with residents on Planned programs or collecting feedback our team keep the customer at the heart of our organisation.
About the role
We are looking for a customer focussed Resident Liaison Officer to join our team and to help us achieve our social mission.
On the Job you will:
- Ensure resident engagement is of an exceptional level across all work streams
- Support our residents through the improvements needed in their homes.
- Liaise with residents on a day to day basis regarding planned works at their home
- Undertake home visits for surveys and choice selection for works packages
- Carry out satisfaction surveys at completion of works packages
- Ensure the section acts in accordance with the Fairhive's equality and diversity policy.
- To undertake other duties of a similar level and responsibility as may be required from time to time, including the delivery or projects that support our continuous improvement agenda
About You
We're looking for someone who enjoys connecting with a diverse range of people and who understands the importance of delivering an efficient and effective service to all our customers.
For this role you will need:
- Strong verbal and written communication skills with the confidence to communicate across all levels of the business
- Thorough knowledge, and direct experience, of the concepts that underpin my area of work, which may be complex and wide ranging.
- Effectively apply my knowledge in practice to improve service delivery
- Strong organisational, time management, administrative and prioritisation skills
- Intermediate IT skills
- To be committed to the promotion of equality and diversity in service delivery
You will ideally have skills and attributes that include:
- good communication skills,
- the ability to work as a part of a multi-disciplined team,
- good time management skills
- practical problem solving skills
If you're open minded, compassionate and want to learn more about a career in our RLO team, we'd love to hear from you!
Benefits include
- 28 days holiday plus Bank Holidays (pro rata for part time)
- Discretionary performance related payment
- Contributory pension scheme
- Flexible working
- Health Cash Plan
- Workplace Options Employee Assistance Programme
- Employee discount scheme
E&D Commitment
Our Vision and Values express our commitment to becoming a leader in our field, providing quality affordable homes and investing in Aylesbury and our surrounding areas' diverse communities. As part of our continued commitment to our workforce accurately reflecting the community we represent, we welcome applicants from ethnic minority backgrounds, and applicants who have status as an individual with a physical or mental disability, as part of our ongoing commitment to Equality and Diversity. We are a Disability Confident Leader
Closing date : 11th February 2025 at 1pm
Interview date : TBC
All applications for this role will be reviewed on a continuous basis. As such, should a suitable candidate apply before the closing date, interviews and offers may take place before this date.
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